PDF converter / download function failing

File converts .pdf -> word

Download fails, error in Mozilla Firefox 17.0.10 'file not found'

Single file only selected

Works yesterday, not today

Yesterday, log out, log in then worked ok

But not today

Tried moving file to new folder, select single file download - still no go

But all OK ... in IE.

While figuring this out, I checked ealrier fixes - similar questions on your site unanswered for months with 80-100 views.

Clearly a common problem, appears unfixed for some time and is annoying your users.

Maybe put some material on the Files site indicating people should use MS IE over Mozilla,

and what is the work you are doing to test/fix this?

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