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ursulas11441268
ursulas11441268
Participant
Aug 2, 2017 4:00 PM UTC
Question

pdf export app download on new Mac Book Pro

I have changed my laptop and want to download the pdf export app; in spite of beging logged in it tells me to buy; when clicking on buy it tells me you have already bought the product and cannot buy it twice - what can I do?

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2 replies

Adobe Employee
H_Spector
Adobe Employee
Aug 2, 2017 10:29 PM UTC

Hi ursulas11441268,

According to our record your subscription status is cancelling stage.  Please review your account status.

1. Login at https://cloud.acrobat.com with your Adobe ID and password

2. Select "My Information" at right top corner menu

3. Enter your password again

4. Select "Plans & Products" tab

Please review your credit card status from "Edit payment details" link.

Please let me know if you have any questions.

Thank you.

Hisami

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ursulas11441268
ursulas11441268Author
Participant
Aug 3, 2017 7:29 AM UTC

Dear Hisami,

The cancelling stage is yet another year away. And I only cancelled because I was so upset how difficult or impossible it is to do the download of the app on my new laptop whilst paying a lot more than other solutions.

Can you please help me, it has nothing to do with the fact that I do not want to continue beyond June 2018 - at least for now.

Best regards

Ursula

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