pdf export app download on new Mac Book Pro

Forum|Forum|8 years ago
August 2, 2017
1 reply
599 views

I have changed my laptop and want to download the pdf export app; in spite of beging logged in it tells me to buy; when clicking on buy it tells me you have already bought the product and cannot buy it twice - what can I do?

ExportPDF

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H

H_Spector

Adobe Employee

Hi ursulas11441268,

According to our record your subscription status is cancelling stage. Please review your account status.

1. Login at https://cloud.acrobat.com with your Adobe ID and password

2. Select "My Information" at right top corner menu

3. Enter your password again

4. Select "Plans & Products" tab

Please review your credit card status from "Edit payment details" link.

Please let me know if you have any questions.

Thank you.

Hisami

ursulas11441268Author

Participant

Dear Hisami,

The cancelling stage is yet another year away. And I only cancelled because I was so upset how difficult or impossible it is to do the download of the app on my new laptop whilst paying a lot more than other solutions.

Can you please help me, it has nothing to do with the fact that I do not want to continue beyond June 2018 - at least for now.

Best regards

Ursula

[Moderator: Personal information removed]

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