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leslief21756481
Participant
November 1, 2017
Answered

PDF EXPORT HELP!

  • November 1, 2017
  • 1 reply
  • 1135 views

Good afternoon,

I have just purchased the PDF export online tool. I am trying to export my PDF into a word document to edit via Microsoft word. I have received my confirmation e-mail, also stating to get started "click here." Once I clicked it takes me to another page asking me for another form of payment. I called adobe's 800 number and they are saying what is happening shouldn't be, but that the trained support team would better assist me. Please help. Thanks in advance.

LF

This topic has been closed for replies.
Correct answer AnandSri

Hello Leslief,

We apologize for the inconvinience caused, as per the description above, you are not able to use the Adobe ExportpDF service as it's asking to purchase again, Is that correct?

I have checked the records and found that the Adobe ExportPDF service on your current Adobe ID which you have used to login on Adobe Forums is Inactive and canceled .

So, if you are using the current Adobe ID to use the Adobe ExportPDF service, you will get the message to resubscribe.

If you have subscribed the service through another Adobe ID, please use the services through the other Adobe ID.

Use the services through https://cloudacrobat.com/exportpdf or you may also use the free desktop version of Adobe Acrobat Reader to use the ExportPDF service.

To download the Reader use the following URL Adobe - Adobe Acrobat Reader DC Distribution  Link: https://get.adobe.com/reader/enterprise/

For troubleshooting, you may also refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).  Link: https://forums.adobe.com/docs/DOC-8841

To check your subscription status with Adobe, you may visit www.Adobe.com>Manage account>Plans and Products. URL:https://helpx.adobe.com/in/creative-cloud/help/manage-cc-individual-membership.html#Manage yourappsandservice

Hope this helps, and let us know how it goes.

Regards,

Anand Sri.

1 reply

AnandSri
Community Manager
AnandSriCommunity ManagerCorrect answer
Community Manager
November 2, 2017

Hello Leslief,

We apologize for the inconvinience caused, as per the description above, you are not able to use the Adobe ExportpDF service as it's asking to purchase again, Is that correct?

I have checked the records and found that the Adobe ExportPDF service on your current Adobe ID which you have used to login on Adobe Forums is Inactive and canceled .

So, if you are using the current Adobe ID to use the Adobe ExportPDF service, you will get the message to resubscribe.

If you have subscribed the service through another Adobe ID, please use the services through the other Adobe ID.

Use the services through https://cloudacrobat.com/exportpdf or you may also use the free desktop version of Adobe Acrobat Reader to use the ExportPDF service.

To download the Reader use the following URL Adobe - Adobe Acrobat Reader DC Distribution  Link: https://get.adobe.com/reader/enterprise/

For troubleshooting, you may also refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).  Link: https://forums.adobe.com/docs/DOC-8841

To check your subscription status with Adobe, you may visit www.Adobe.com>Manage account>Plans and Products. URL:https://helpx.adobe.com/in/creative-cloud/help/manage-cc-individual-membership.html#Manage yourappsandservice

Hope this helps, and let us know how it goes.

Regards,

Anand Sri.

R
robyn505
Participant
July 4, 2018

Hi,

I am having the same issue

Please advise?

AnandSri
Community Manager
AnandSriCommunity Manager
Community Manager
July 4, 2018

Hello Robyn,

We're sorry for the trouble, I have checked the records with your current Adobe ID and you are subscribed to Adobe PDFPack services, with this you can:

  • Convert documents and image files to PDF
  • Combine multiple documents into one PDF
  • Export PDFs to editable Word, Excel, PowerPoint, or RTF formats
  • Fill and sign PDF forms fast with smart autofill
  • Get signatures from others, then track and manage responses
  • Send, track, and confirm delivery of important documents
  • Store and share files online

Try the suggestions shared in the first reply and let us know how it goes. You can also refer to the article Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Thanks,

Anand Sri.

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