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vanleigha
vanleigha
Participant
March 19, 2018
Question

PDF export not connected to paid account

  • March 19, 2018
  • 2 replies
  • 308 views

I have a paid PDF Export subscription and whenever I export to Word or Excel, the application doesn't recognize I have a paid subscription and I search forever to find my last web page log in that got me to the conversion service I've paid for.

How do I connect directly from Adobe Reader? I'm signed in and it shows I have an account.

    This topic has been closed for replies.

    2 replies

    Adorobat
    Community Manager
    AdorobatCommunity Manager
    Community Manager
    April 20, 2018

    Hi Vanleigha,

    Sorry for the delayed response.

    Are you still facing this issue? If yes, please try following troubleshooting steps:

    1- Check if an update is available for Reader using "Check for updates" option under "Help" menu, reboot the machine after installing update and try again. You may also download updates from here: Adobe software and product updates

    You can also export pdf in a web browser at this link: https://cloud.acrobat.com/exportpdf

    2- Also check if you are using the same email address under which you have bought the subscription for Export PDF.

    You may visit this link for more info on: Getting Started with ExportPDF

    Let us know if you need any help.

    Shivam

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      March 19, 2018

      [ moved from Installing, Updating, & Subscribing to Acrobat to Editing & Exporting PDFs]

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