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martyh51946793
martyh51946793
Participant
June 25, 2018
Answered

PDF Export to Excel

I just purchased Adobe PDF Services to export PDF to Excel.  It does not do a very good job on the conversion, sporadically merging the cells on some of the rows.  Is there a fix for this?

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      AkanchhaS8194121
      AkanchhaS8194121Correct answer
      Legend
      July 12, 2018

      Hi Martyh,

      So sorry for not being able to reply on timely manner.

      If this service doesn't fulfill your requirement, then you may follow the steps suggested in this help document and try cancelling the subscription- Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services

      For follow the below instructions to get help from billing support team via chat-

      1- Refer to the link Contact Customer Care

      2- Select Account issues

      3-  Show me my contact options.

      Let us know if it still doesn't work.

      Regards,

      Akanchha

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      6 replies

      AkanchhaS8194121
      AkanchhaS8194121
      Legend
      June 26, 2018

      Hi Martyh,

      Sorry to hear about your experience.

      Could you confirm how exactly you are converting the documents? Is it online via web browser https://cloud.acrobat.com/exportpdf  or using desktop application Adobe Reader DC?

      Adobe Export PDF can create high-quality conversions, but the quality of converted document depends on the quality of the PDF file you start with.

      Please go through the similar discussion here- I need to convert PDF to Excel, however, columns and tabs make many merged cells and many blank columns. In addition to …  which may would help you.

      Regards,

      Akanchha

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      martyh51946793
      martyh51946793Author
      Participant
      June 26, 2018

      The program I'm using is the web browser https://cloud.acrobat.com/exportpdf.  The Accounting software will print the report to an Adobe file, which is what I was using.  I've also tried creating the PDF using Cute PDF and had the same issue with the export.  I tried printing the report, then scanning it to a PDF file and the export was really bad.  Any other options?

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      martyh51946793
      martyh51946793Author
      Participant
      June 26, 2018

      I just tried printing the file using Adobe PDF and also was not able to get an excel export that was usable.  I don't feel this product will meet our needs.  How do I go about requesting a refund for this product?

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