PDF file will not save as word doc

Hi Umbertoc,

I apologize for the delay in response to your query.

Adobe Export PDF is not an application that will find in the "Control Panel". It is a "Document Cloud Service" and Adobe Acrobat's feature that helps you exporting a pdf document to other format.

I assume they must be referring to uninstalling the Adobe Reader DC app.

• You may check if there is any update which is pending for Adobe Reader DC, Open Adobe Reader DC>Help>Check for update.
• Click on the upper right hand side and try "Sign Out" and "Sign In" in the application once.
• Also, you may check if there is any security software which might be causing interruption. For testing purpose, turn that off for a while.

(Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install or activate other software, you should re-enable it as soon as you're done.)

If the problem still persist, then you may uninstall the application using cleaner tool- Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs  and download again- Adobe Acrobat Reader DC Install for all versions

Also, check with any other file than the one you have been trying to export.

If it is specific to one PDF, is it possible to share the PDF file with us so that we can test the same at our end?

"You can share the file with us via email. And you can send it to the email that is shared via private message. Please do mention your forum thread in the subject"

Let us know if it still doesn't make any changes.

Regards,

Akanchha