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Gabe_V_
Participant
Dec 17, 2014 5:39 PM UTC
Question

PDF Pack convert to word

Hi there.

My PDF pack that I use to convert PDF file to Word has not been working for the last week.

I've tried all the troubleshooting tips.

The document will upload.  Then it tries converting for a bit, then it fails.

Anybody?

Thanks!

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    1 reply

    Sara_Forsberg
    Inspiring
    Dec 17, 2014 6:30 PM UTC

    Hi Gabe,

    Is the problem specific to one file? Or are you unable to convert any files?

    How large are the files that won't convert? Do they have a large number of pages or a mix of text and graphics? Are you able to convert successfully if you disable OCR as described in this document: How to disable Optical Character Recognition (O... | Adobe Community.

    Finally, have you tried both via the web interface and Reader?

    (It may be necessary for me to look at the files here--let me know if you'd be willing to send me one or two files that won't convert.)

    Best,
    Sara

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