Skip to main content
H
Harris7072
Participant
May 26, 2019
Question

PDF Pack Subscription no longer recognized?

  • May 26, 2019
  • 1 reply
  • 433 views

After pdf'ing one excel file, a banner comes up telling me to subscribe to PDF pack or wait 24 hours to pdf another document. But I have an active subscription to pdf pack already.

45 minutes on a chat with support did not resolve this issue.

    This topic has been closed for replies.

    1 reply

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    May 28, 2019

    Hi Harris,

    Looking at the description given above, it seems that you are getting subscribe to PDF Pack while converting excel to .pdf format? However, you are already a subscriber of PDF Pack service.

    Are you trying the conversion online via DC web interface  Adobe Document Cloud  or using Adobe Reader DC desktop application?

    Try the following-

    1- Go to web Adobe Document Cloud  and Sign In with Adobe ID and password. Try creating PDF here and check if you get the same error.

    2- If this works, and desktop application Adobe Reader is giving error then Sign Out and Sign In here too.

    Let us know the result.

    Thanks,

    Akanchha

    H
    Harris7072Author
    Participant
    May 28, 2019

    Thanks for the suggestion, but I've been using the web-based Document Cloud version all along. The problem continues--even though I have an active PDF Pack subscription, I can pdf one document, then when I try to do a second one, a banner ad comes up telling me to subscribe to PDF Pack or wait 24 hours to pdf another document.

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    July 3, 2019

    Harris7072 sorry for the delay in response to your previous message.

    Your PDF Pack's status under Adobe account now shows Suspended, because of a renewal due in June 2019. However, the reason for initial issue might be web browser cookies or sync-up with your Adobe account.

    If you wish to continue with the service, then probably you need to renew the contract.

    Thanks,

    Akanchha

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices