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caseys27847674
Participant
July 23, 2015
Question

PDF Pack won't let me combine files

  • July 23, 2015
  • 2 replies
  • 786 views

I have the Adobe PDF Pack and am trying to combine 2 files. Every time I click on combine, it opens a browser window and prompts me to purchase the pack. I'm already logged in and I own the pack. I even figured I would go through the process of signing up again to see what it says - it says I own the pack already. I've logged out and back in and closed it and opened it hoping it would clear out whatever issue it is having, but I'm still being sent to purchase the Pack every time I click on combine. Thoughts?

    This topic has been closed for replies.

    2 replies

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    August 30, 2018

    Hey Caseys,

    I have checked your account, and found that currently you have subscribed for Adobe Creative Cloud subscription which includes Adobe Acrobat DC application in it. And in past you had PDF Pack which works through Adobe Reader DC.

    To combine files, are you using Adobe Acrobat DC or Adobe Acrobat Reader DC (free app)? Because both apps works with different subscriptions but the interface of both the application is exactly same.

    You may check the exact name of the application you are working on? Open the app and see at the upper left corner-

    If you don't have the Acrobat DC, then you may install it through the following link- Download and install Acrobat DC subscription

    Hope this would resolve your issue.

    Regards,

    Akanchha

    glendaw10371166
    glendaw10371166
    Participant
    August 26, 2018

    when I try to combine my contact sheet and my slideshow it will combine but when I save it to my desktop and I look at  it won't show my slideshow it is a white sheet but before I save it to desktop I look at it and it is fine it goes right until I look at it on my desk top. o what should I do?

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