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Anonymous
May 24, 2016 3:43 PM UTC
Question

PDF/Printer Issues

Although I can print out a word and other files, I'm unable to print out a pdf file. When trying to print out, a box comes up saying document could not be printed, then another box saying no pages were selected. Appreciate any help in knowing how to resolve this issue. Thanks

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    2 replies

    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    May 25, 2016 1:37 PM UTC

    Hi bernieg62151993

    Please try the following option in Adobe application:

    Navigate to Edit menu> Preferences:

    • under Documents set "view documents in PDF/A mode to never from drop down list.
    • under Security(enhanced) unmark box for "Enable protected mode at startup".

    Also refer the troubleshooting steps provided in this KB doc : Troubleshoot PDF printing in Adobe Acrobat and Reader

    Regards,

    Meenakshi

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    Anonymous
    May 25, 2016 4:20 PM UTC

    Thank you for your efforts

    Bernie Gerard IV

    630.306.0635

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