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TRAVIS1SWO
TRAVIS1SWO
Participant
September 25, 2014
Question

PDF/s is not a supported file type or because the file has been damaged, it was sent as an email attachment and wasnt correctly decoded, how do i fix this?

  • September 25, 2014
  • 1 reply
  • 553 views

The PDF's were saved using acrobat 9 pro. they were sent through e-mail as attachments, and they are stored in a network shared folder. our users cannot access the PDF's and i would like to know if this is a simple fix?

    This topic has been closed for replies.

    1 reply

    T
    Community Manager
    Tariq AhmadCommunity Manager
    Community Manager
    October 31, 2014

    Hi TRAVIS1SWO,

    You may try first download PDF  to the local computer and then try to open.

    Also, may i know using which application, you are trying to open the document. Is it Reader /Acrobat and what is current version installed. If you have Reader XI.

    The moment you open the PDF document Reader/Acrobat check for damage and tries to fix to some extent. And if the files is corrupted enough, then it through the same message.

    Share a file with me, using private message option:: How Do I Send Private Message. if that is all right with you i would like to have a look

    Regards,

    Ajlan Huda.

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