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adamm36924997
adamm36924997
Participant
January 8, 2018
Answered

PDF'S WILL NOT COMBINE

  • January 8, 2018
  • 2 replies
  • 26172 views

ERROR 400 WHEN I TRY TO COMBINE FILES.

WHAT CAN I DO?  THIS HAS BEEN NO PROBLEM IN THE PAST AND I AM ABLE TO OPEN UP ALL FILES INDIVIDUALLY, SO THERE IS NO PROBLEM WITH PDF'S.

IS THIS THE ONLY WAY TO GET HELP FROM ADOBE?  I PAY FOR THIS SERVICE AND IT SEEMS STRANGE TO NOT HAVE A DIRECT SUPPORT CONTACT.

THANKS,

ADAM

This topic has been closed for replies.
Correct answer AnandSri

Hi Adam,

As per the description above, you are not able to combine two PDF files as getting an error 400, Is that correct?

Please try to combine the PDF files with the URL https://cloud.acrobat.com/combinepdf  on a different browser like Chrome, or Firefox, or Safari, and see if this brings any difference.

If you are using the free desktop version of Adobe Reader, then sign out and sign back in with your current Adobe ID and password in Adobe Reader, and check for any pending updates of Adobe Reader from Help>Check for updates. https://cloud.acrobat.com/combinepdfRestart the machine after the installation of updates(if any).

You may also refer to the following KB doc to check the File types you can convert/combine How to Use Adobe PDF Pack

You may also refer to the following KB doc File conversion error when combining files

Conversion Failure while combining files

PDF Pack combine files doesn't work, conversion failure

Let us know how it goes.

Regards,

Anand Sri.

2 replies

L
lisa1132020
Participant
January 13, 2020

All of a sudden i can't combine PDFs. I can choose them but then the combine button is grayed out.

L
lisa1132020
Participant
January 13, 2020

also, there's no error message.the files just sit there

 

AnandSri
Community Manager
AnandSriCommunity ManagerCorrect answer
Community Manager
January 8, 2018

Hi Adam,

As per the description above, you are not able to combine two PDF files as getting an error 400, Is that correct?

Please try to combine the PDF files with the URL https://cloud.acrobat.com/combinepdf  on a different browser like Chrome, or Firefox, or Safari, and see if this brings any difference.

If you are using the free desktop version of Adobe Reader, then sign out and sign back in with your current Adobe ID and password in Adobe Reader, and check for any pending updates of Adobe Reader from Help>Check for updates. https://cloud.acrobat.com/combinepdfRestart the machine after the installation of updates(if any).

You may also refer to the following KB doc to check the File types you can convert/combine How to Use Adobe PDF Pack

You may also refer to the following KB doc File conversion error when combining files

Conversion Failure while combining files

PDF Pack combine files doesn't work, conversion failure

Let us know how it goes.

Regards,

Anand Sri.

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