PDF to Word conversion, data loss

Hi Neilf,

We apologize for not being able to reply to your query on time.

Hoping that you have got your converted file format fine? Or, are you experiencing this issue with multiple files?

We see that you are a subscriber of Export PDF service. I assume that you have tried to convert the file online through Document Cloud web interface? You may try couple of workaround to see if that improves the quality of word document.

1- Use the new URL for the pdf to word conversion: Adobe Document Cloud

2- If already working on it and still no luck, then try with the desktop application Adobe Reader DC: Adobe Acrobat Reader DC Install for all versions

3- PDF file you are working with, is it a scanned one or contains real text? Check with a different file and see if the result is same.

If you have managed to find the solution to this issue, then please help us with your findings.

Thanks,

Akanchha