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Jimbo1959
Participant
Dec 24, 2014 12:44 PM UTC
Question

pdf to word doc is crashing on my iPad air

i have purchashed , copy from a PDF to Word doc package but when opening the exported pdf doc into word it crashes

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4 replies

Jimbo1959Author
Participant
Dec 26, 2014 10:07 AM UTC

HI Sara,

i have exported the PDF doc and when I try to open it from the outbox it crashes out completely to my home screen.

it maybe that it's a protected doc...?

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Sara_Forsberg
Inspiring
Dec 26, 2014 5:22 PM UTC

Hi Jimbo1959,

If the PDF were protected, it wouldn't have converted, so that's not the problem. Hmmm. It sounds then, like the browser is crashing when you try to preview the document on Acrobat.com?

Let's try these things for starters:

  • Clear the browser cache and try again.
  • Use a different web browser.
  • Download the file to your desktop and try to open it there.

Best,

Sara

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Jimbo1959Author
Participant
Dec 28, 2014 7:32 AM UTC

Hi Sara,

I got a new doc working fine

The doc I was trying to convert must have had something weird in it....??

Thanks for your help, I appreciate it

Regards

Jim C

Sent from my iPad

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Sara_Forsberg
Inspiring
Dec 24, 2014 8:10 PM UTC

Hi Jimbo1959,

Is it Word that is crashing or Adobe Reader when you try to convert a file? Do you receive an error message? If it's Word that is crashing, Microsoft is the best place to get an answer.

If the problem occurs when you convert files, let us know and we'll take it from there.


Best,

Sara

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