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booboo45
Participant
October 28, 2014
Question

PDFs downloaded to my computer won't open when sent via email

I've been trying to send pdfs from Quickbooks Online. At first I tried simply sending it from Quickbooks, but a number of people were not able to open them. For months I was uploading them to Acrobat, downloading them to my computer and sending them that way. That was working for a while, but for some reason stopped. Now it seems some people can open them, but not everyone. Is this a problem on my end? They are getting a message that the file is corrupted and cannot be opened.

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    1 reply

    Sara_Forsberg
    Inspiring
    October 28, 2014

    Hi booboo45,

    Since you're uploading your PDF files to Acrobat.com, have you tried sending your recipients a link to the files there (rather than downloading and sending them from your computer)?

    Best,

    Sara

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