Skip to main content
jk12345152475624y23_6
jk12345152475624y23_6
Participant
May 19, 2014
Question

please

  • May 19, 2014
  • 1 reply
  • 338 views

I don't need to go through 12 screens to aska  simple question

yet another company who doesn't support their products by phone? really?

I am trying to install your product If I don't get some help im calling back to cancel it immeditally

    This topic has been closed for replies.

    1 reply

    S
    Sara_Forsberg
    Inspiring
    May 19, 2014

    I jk234515247624y23 6,

    I'm sorry you're running into trouble installing an Adobe product. I would love to help, but I need to know what you're installing, and what trouble you're running into. It could be that there's a simple solution that we can handle quickly here. Can you please let me know what product you're trying to install, (Windows or Mac OS), and the error you're getting, if any?

    I look forward to hearing back from you.


    Best,

    Sara

    jk12345152475624y23_6
    jk12345152475624y23_6Author
    Participant
    May 19, 2014

    windows 7

    Ive installed the Acrobat PDF pack. I also downloaded and installed the

    "createPDF desktop tool"

    I then edited the port on the printer with the gmail address and password

    as shown

    but when I print documents to this printer nothing seems to upload to the

    web page.

    I can be reached by phone also: 580-254-0012

    -Jimmy

    S
    Sara_Forsberg
    Inspiring
    May 21, 2014

    Hi Jimmy,

    There is an issue with CreatePDF Desktop printer on Windows 7 and SP1. If that's what you're running, please try the hot fix referenced in this document: Adobe CreatePDF Desktop Printer and Windows 7 SP1 | Acrobat.com

    Please let me know how that goes.


    Best,

    Sara

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices