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facampbe
facampbe
Participant
August 11, 2014
Question

Please advise.

  • August 11, 2014
  • 1 reply
  • 278 views

I bought the basic package to allow me to convert files from pdf to word but when I attempt, I am getting prompts to buy another package. Please advise.

    This topic has been closed for replies.

    1 reply

    S
    Sara_Forsberg
    Inspiring
    August 11, 2014

    Hi facampbe,

    Thanks for visiting the forums. It can take a few hours for a subscription order to process fully. So, that may be why you're being asked to subscribe repeatedly. Please check again shortly, and make sure that you're signing in to the service before you try to convert a file. You'll find the sign-in link in the upper-right corner of the browser window.

    Please let us know how it goes.


    Best,

    Sara

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