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D
DavidoC
Participant
October 23, 2014
Question

PLEASE ASSIST ME

  • October 23, 2014
  • 1 reply
  • 363 views

Please could someone cancel my export PDF subscription as soon as possible?

    This topic has been closed for replies.

    1 reply

    S
    Sara_Forsberg
    Inspiring
    October 23, 2014

    Hi DavidoC,

    I just tried to cancel your subscription for you, but it's currently in the middle of the billing process, so I can't act on it. I'll keep an eye on it, and check again in a day. Once billing is complete, I can cancel it for you (and you'll receive a partial refund).


    Best,

    Sara

    D
    DavidoCAuthor
    Participant
    October 23, 2014

    Hi Sara,

    The email said I would be billed in the next 30 days - that email was sent

    on the 15th of October.

    Therefore, I expect a full refund urgently as this was done well in advance

    of the proposed date.

    Please assist and confirm.

    Regards,

    Dr David Cloete

    Emergency Specialist

    On Thu, Oct 23, 2014 at 11:12 PM, Sara.Forsberg <forums_noreply@adobe.com>

    S
    Sara_Forsberg
    Inspiring
    October 24, 2014

    Hi Dr. Cloete,

    I totally understand. Your subscription anniversary date is October 15, and unfortunately there's nothing I can do to move this along as it's processing. I would like to suggest that you Contact Customer Care--an Customer Care agent should be able to get this taken care of for you.

    Best,

    Sara

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