please call me at 516967-5266 I do mot know how to use the program

Hi sandra kaplan,

Could you please let us know which adobe application you are using to convert pdf to word?

If you are using the Export PDF subscription you can refer this link to see how to convert a pdf to word : Create PDFs, export PDFs, or access other online services

If you are using acrobat DC you can refer this link : Convert or export PDFs to other file formats, Adobe Acrobat

Let us know if you need any further help .

Regards

Sarojini