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John_DeLuca
John_DeLuca
Participant
January 5, 2015
Question

Please cancel immediately

  • January 5, 2015
  • 1 reply
  • 381 views

For complete details, just click your order number (AD015275648) and log in with your Adobe ID


It's an ExportPDF membership. Joined 2 hours ago.  Nothing works in the Reader (accessing service problem) or Online (404 error).


IF I fail to get a satisfactory response by tomorrow, I will record these miserable experiences and you'll find it on YouTube.


-John DeLuca


This topic has been closed for replies.

1 reply

S
Community Manager
Sara_ForsbergCommunity Manager
Community Manager
January 5, 2015

Hi John,

I'm sorry that you're having trouble with your new subscription. The order is still processing, which is why you're unable to access your subscription just yet. It can take 24-48 hours to process fully.

If you'd like, I would be happy to cancel your subscription and process a refund. (But, I'll have to wait until the order finishes processing).

Would you like me to take care of that for you?


Best,

Sara

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