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Participant
Jun 12, 2017 8:20 PM UTC
Answered

Please cancel my account

I have been trying to cancel my account for 30 minutes online.....there is no number to call and there is no link to cancel this trial account.  In short, the OCR quality was extremely poor and I do not have time to correct the documents.

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    try67
    try67Correct answer
    Community Expert
    Jun 12, 2017 8:25 PM UTC

    Trial versions do not extend themselves automatically to a subscription. You need to actively purchase it at the end of the trial version.

    Therefore, there's nothing to cancel. If you're not happy with the application (which one is it, by the way?) just uninstall it.

    1 reply

    try67
    Community Expert
    try67Community ExpertCorrect answer
    Community Expert
    Jun 12, 2017 8:25 PM UTC

    Trial versions do not extend themselves automatically to a subscription. You need to actively purchase it at the end of the trial version.

    Therefore, there's nothing to cancel. If you're not happy with the application (which one is it, by the way?) just uninstall it.

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