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A
Anonymous
June 13, 2014
Question

please help

  • June 13, 2014
  • 1 reply
  • 297 views

Just started this program, im trying to convert a file to Microsoft word, but when it converts instead of being able to read it, its just a bunch of letters and numbers. What do I do?

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    1 reply

    S
    Community Manager
    Sara_ForsbergCommunity Manager
    Community Manager
    June 13, 2014

    Hi Mulchman39542,

    I'm sorry that your conversion isn't what you expect. Let's start by having you disable OCR as described in this document: How to disable Optical Character Recognition (OCR) when converting PDF to Word or Excel.

    Please let us know how it goes.

    Best,

    Sara

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