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Participant
March 26, 2015
Answered

Please let me know how to cancel annual subscription order for Export PDF. Instructions are not clear at all

  • March 26, 2015
  • 6 replies
  • 834 views

Please help to cancel my order !!

This topic has been closed for replies.
Correct answer Sara_Forsberg

Hi 秀幸高21392290,

Did you follow the instructions in this document: Cancel your membership or subscription | Acrobat, Acrobat.com online services?

If you did, and you're still having trouble, please let us know, and we'll help you get it canceled.

Best,

Sara

6 replies

Sara_ForsbergCorrect answer
Inspiring
March 26, 2015

Hi 秀幸高21392290,

Did you follow the instructions in this document: Cancel your membership or subscription | Acrobat, Acrobat.com online services?

If you did, and you're still having trouble, please let us know, and we'll help you get it canceled.

Best,

Sara

Participant
March 27, 2015

Sara, I'm still having problem cancelling the order , can you please help ?

Inspiring
March 27, 2015

Hi 秀幸高21392290,


I can help! Since you're canceling within the first 30 days, you're entitled to a full refund. But, if I process that refund, your service will be canceled immediately.  Is that what you want?


I noticed that auto renewal for your subscription has been turned off, so unless I process that refund, you'll be able to use it for the remainder of your billing cycle.


Should I turn off the subscription and process a refund?


Thanks,

Sara