秀幸高21392290

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Please let me know how to cancel annual subscription order for Export PDF. Instructions are not clear at all

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Please help to cancel my order !!

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Sara_ForsbergCorrect answer

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Hi 秀幸高21392290,

Did you follow the instructions in this document: Cancel your membership or subscription | Acrobat, Acrobat.com online services?

If you did, and you're still having trouble, please let us know, and we'll help you get it canceled.

Best,

Sara

Sara_ForsbergCorrect answer

Inspiring

Hi 秀幸高21392290,

Did you follow the instructions in this document: Cancel your membership or subscription | Acrobat, Acrobat.com online services?

If you did, and you're still having trouble, please let us know, and we'll help you get it canceled.

Best,

Sara

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秀幸高21392290Author

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Sara, I'm still having problem cancelling the order , can you please help ?

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Inspiring

Hi 秀幸高21392290,

I can help! Since you're canceling within the first 30 days, you're entitled to a full refund. But, if I process that refund, your service will be canceled immediately. Is that what you want?

I noticed that auto renewal for your subscription has been turned off, so unless I process that refund, you'll be able to use it for the remainder of your billing cycle.

Should I turn off the subscription and process a refund?

Thanks,

Sara

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