Please refund my money. Your product does not do what I want. = merge documents with signatures.,…

Hello Johne,

We apologize for the inconvenience caused, as per the description above, you are not able to merge two PDF files with signatures and want to cancel and get a refund for Adobe PDFPack subscription, Is that correct?

The record shows that you are subscribed to Adobe PDFPack services with your current Adobe ID, with this, you can:

• Convert documents and image files to PDF
• Combine multiple documents into one PDF
• Export PDFs to editable Word, Excel, PowerPoint, or RTF formats
• Fill and sign PDF forms fast with smart autofill
• Get signatures from others, then track and manage responses
• Send, track, and confirm delivery of important documents
• Store and share files online, for detailed information, please refer to FAQ | Adobe PDF Pack

You cannot merge two PDF files with signature, You can add a signed PDF to another signed PDF as a file attachment, but you cannot create a single signed document by combining/merging two signed documents without invalidating the two initial signatures.

You can subscribe to Acrobat Pro subscription, which can merge PDF documents, and you can add a signed PDF to another signed PDF as an attachment. Combine or merge files into a single PDF, Adobe Acrobat DC

I have checked the records with your current Adobe ID, and the PDFPack subscription is canceled and inactive. You can check the status on Adobe.com under Plans and Products, and you can also refer to Manage your Creative Cloud membership

For refund, please contact the Adobe support team through Contact Customer Care

Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.