Poor quality when converting---very dissatisfied. How can I get a refund?

Hi Elizabethk,

We are sorry for the delay in response to your query and your poor experience with the service.

Since its not meeting your expectation, then you can cancel the subscription anytime you want. You may refer to the following article for the cancellation Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services

Or

Refer to the link  Contact Customer Care

1- Select Account issues

2-

3- Select the Payments option and then click on "Show me my contact options".

Let us know if you require any further assistance.

Regards,

Akanchha