Pretty basic for a paid subscription.

We have Acrobat XI Pro Subscription Edition and pay $19.99 per month.

I need to know everything about this subscription.

How can I change the password and original e-mail address ID?  (That person is no longer with the company.)

I have used Adobe Acrobat before and it was a really nice version. I could do all kinds of things with it, but this one does virtually nothing.

Can I insert page breaks?  Where are all of the Thumbprints and fancy gadgets?

I see the Heading on the page says "Adobe Reader" (See below.).  Shouldn't it say Adobe Acrobat?

Am I in the wrong place? 

Don't you get a manual with your subscription do you don't have to do this time consuming forum?

Should we cancel the subscription?  (We have eight more months to go on it.)

Is there anyone I can actually speak to on the telephone for some direct help???  It seems like all of the "Help" is virtual.

Thank you to anyone who can answer my questions.