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22298809p6cj
Participant
December 20, 2021
Question

Print to .pdf, doc name missing

  • December 20, 2021
  • 1 reply
  • 265 views

I just got Acrobat DC v21 and am having a strange issue with printing to .pdf.

In the previous version, I could hit "Print" then choose  Print to .pdf" and when the next dialogue box would pop open (The box where you choose the folder to save the file), the document/file name would show the 

"File name:". Now it is blank and I have to name the file myself. I won't get into the lengthy explanation as to why I have to print to .pdf except to say that I work with legal docs. Might this be a configuration issue?

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1 reply

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
December 27, 2021

Hello,

 

Thank you for reaching out and sorry about the trouble.

 

As you have mentioned above, the file name does not appear in the "Save as" box. Would you mind sharing the screenshot of the window? Also, share the exact steps you do to create PDF. 

Share the Acrobat and OS versions on the machine.

Did you try creating PDFs directly from the Acrobat application? If not, try and check if you experience any issues.

 

Let us know how it goes.

 

Thanks,

Meenakshi

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