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Anonymous
September 21, 2019
Answered

Problem

  • September 21, 2019
  • 1 reply
  • 546 views

I canceled my order and it said that i would get a refound.. But i haven't gotten it!

    This topic has been closed for replies.
    Correct answer AnandSri

    Hi there!

     

    We're sorry for the trouble, the subscription of Creative Cloud all apps Individual membership is canceled and the amount is refunded in the same account/card which was used during the purchase of the subscription.

     

    The refund is processed and it may take 2-3 business days to reflect on the card/bank statement. You may contact the bank to check about any amount credited from Adobe. 

    You may also refer to the help article for more information https://helpx.adobe.com/in/manage-account/using/cancel-creative-cloud-subscription.html

     

    Let us know if you experience any issue.

     

    Thanks for your time and patience.

     

    Regards,

    Anand Sri.

    1 reply

    AnandSri
    AnandSriCorrect answer
    Legend
    September 23, 2019

    Hi there!

     

    We're sorry for the trouble, the subscription of Creative Cloud all apps Individual membership is canceled and the amount is refunded in the same account/card which was used during the purchase of the subscription.

     

    The refund is processed and it may take 2-3 business days to reflect on the card/bank statement. You may contact the bank to check about any amount credited from Adobe. 

    You may also refer to the help article for more information https://helpx.adobe.com/in/manage-account/using/cancel-creative-cloud-subscription.html

     

    Let us know if you experience any issue.

     

    Thanks for your time and patience.

     

    Regards,

    Anand Sri.

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