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Question

Problem opening a PDF

Forum|Forum|7 years ago
October 22, 2018
5 replies
407 views

Does Adobe Creative Cloud has an issue today...for some reason my Mac can not open any PDF Files - I keep getting this ( see screen shot Can some one get back to me this afternoon ASAP to advise what your issue is - This is affecting my work? Thanks you 22-10-18 14.29.

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AkanchhaS8194121

Legend

Hi Steve,

Since you are working on Mac, then we request you to please uninstall the Acrobat using cleaner tool once- Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs and reinstall it again through Download and install Acrobat DC subscription.

Let us know if it makes a difference.

Regards,

Akanchha

Legend

Moving to Document Cloud PDF services

Kevin Stohlmeyer

Community Expert

Community Expert

Reinstall Acrobat.

Kevin Stohlmeyer

Community Expert

Community Expert

Did you recently do any upgrades to your Mac system? It appears you are on Mojave.

Community Expert

Community Expert

that's a local (to your computer) problem. something about your acrobat is corrupt.

reset your preferences - : https://forums.adobe.com/thread/1595848?start=0&tstart=0