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peterg42213553
peterg42213553
Participant
December 18, 2017
Question

Problem with box border format with Word doc.

  • December 18, 2017
  • 1 reply
  • 1026 views

Problem with box border format with Word doc.  PDF conversion does not produce the boxes.  This same doc file when converted last August did produce the boxes.  Now it does not.  Has something changed in the cloud program for doing conversions from doc to pdf???  These are boxed produced using Format / Borders and Shading, then clicking on "Box" or "Shadow".

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1 reply

AkanchhaS8194121
AkanchhaS8194121
Legend
December 20, 2017

Hi Peterg,

What you have explained above, If I understand correctly this is the same document that you are converting now using the Export PDF functionality? And you are using this service online via- https://cloud.acrobat.com/exportpdf ?

Try the same through desktop application Adobe Acrobat Reader DC- Adobe Acrobat Reader DC Install for all versions

As its file specific issue, so can also email the file to us. We would check the same at our end to see whether issue is reproducible or not.

Regards,

Akanchha

peterg42213553
peterg42213553Author
Participant
December 20, 2017

Akanchha said:  "Try the same through desktop application Adobe Acrobat Reader DC"

How does that help?  Reader only reads files, does not convert.  My reader can read the boxes fine on my previously converted files.

Akanchha said:  "email the file to us"

I can do that.  But your email address is "forums_noreply@adobe.com".  Will that noreply work?

Actually, you can just quickly create a one line Word doc and format the border as a box.  I just did that and this new problem still happens in the cloud conversion - doc boxes do not convert any more.

Peterg

peterg42213553
peterg42213553Author
Participant
December 20, 2017

Akanchha:

Actually, I have another shorter doc with the same problem:  both the doc and pdf are online:

http://www.gwozdz.org/GulaCousins.doc

http://www.gwozdz.org/GulaCousins.pdf

There is a box at the top of page 3.

That pdf version was converted from that doc version last May using my Adobe cloud account, and the box on page 3 is fine.

You can download that doc version and see for yourself that the box now does not convert.

My actual problem is with my genealogy book, which has dozens of boxes, 2.3 MB file:

http://www.gwozdz.org/GwozdzFamilyTreeLivingDeleted.pdf

I also tried docx today;  it has the same problem.

Peterg

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