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Participant
December 1, 2014
Answered

Problems converting PDF to MS Word document. I successfuly converted 4 files and now subsequent files generate a "conversion failure" error when attempting to convert the file. I have a large manuscript and I separated each chapter to assist with t

  • December 1, 2014
  • 1 reply
  • 912 views

Problems converting PDF to MS Word document.  I successfully converted 4 files and now subsequent files generate a "conversion failure" error when attempting to convert the file.  I have a large manuscript and I separated each chapter to assist with the conversion; like I said, first 4 parts no problem, then conversion failure.  I attempted to convert the entire document and same result.  I specifically purchased the export to Word feature.  Please assist.  I initially had to export the Word Perfect document into PDF and attempting to go from PDF to MS Word.

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Correct answer Sara_Forsberg

Hi sdr2014,

I'm sorry to hear your conversion process has stalled. It sounds as though the problem isn't specific to one file, as you've been unable to convert anything since the first four chapters converted successfully.

So, let's try this:

If you're converting via the ExportPDF website, please log out, clear the browser cache, and then log back in. If you're using Reader, please choose Help > Check for Updates to make sure that you have the most current version installed.

Please let us know how it goes.


Best,

Sara

1 reply

Sara_ForsbergCorrect answer
Inspiring
December 1, 2014

Hi sdr2014,

I'm sorry to hear your conversion process has stalled. It sounds as though the problem isn't specific to one file, as you've been unable to convert anything since the first four chapters converted successfully.

So, let's try this:

If you're converting via the ExportPDF website, please log out, clear the browser cache, and then log back in. If you're using Reader, please choose Help > Check for Updates to make sure that you have the most current version installed.

Please let us know how it goes.


Best,

Sara

SDR2014Author
Participant
December 1, 2014

Sara -- worked perfectly; converted the entire document and didn't have to worry about breaking it apart!  Thanks for the rapid response!

r/

SDR

Inspiring
December 1, 2014

Glad to hear you're back in business! Have a great day!

Sara