Problems converting PDF to MS Word document. I successfuly converted 4 files and now subsequent files generate a "conversion failure" error when attempting to convert the file. I have a large manuscript and I separated each chapter to assist with t

Question

Problems converting PDF to MS Word document.  I successfully converted 4 files and now subsequent files generate a "conversion failure" error when attempting to convert the file.  I have a large manuscript and I separated each chapter to assist with the conversion; like I said, first 4 parts no problem, then conversion failure.  I attempted to convert the entire document and same result.  I specifically purchased the export to Word feature.  Please assist.  I initially had to export the Word Perfect document into PDF and attempting to go from PDF to MS Word.

Sara_Forsberg · Accepted Answer

Hi sdr2014,I'm sorry to hear your conversion process has stalled. It sounds as though the problem isn't specific to one file, as you've been unable to convert anything since the first four chapters converted successfully.So, let's try this:If you're converting via the ExportPDF website, please log out, clear the browser cache, and then log back in. If you're using Reader, please choose Help > Check for Updates to make sure that you have the most current version installed.Please let us know how it goes.Best,Sara

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