Problems getting my money back after I returned a product

Hi jose Aristizabal,

Your question has landed in the Acrobat.com forum, but I've checked your account for you. It does look like there's an order block on the return (and I can't tell why). Please try to Contact Customer Care again, as that will be the fastest route to get the problem sorted out. If you can't get through, come back here, and I'll see what I can do for you.

Best,
Sara