Hi Pablog,
We apologize for the delay in response to your query.
Could you confirm how exactly you are using your Adobe PDF Pack service? Is it through the web browser or desktop application Adobe Reader DC?
Adobe PDF Pack is an online service that you can use online via https://cloud.acrobat.com/convertpdf or
You can also use the services through free desktop version of Adobe Acrobat Reader DC- Adobe Acrobat Reader DC Install for all versions
You just need to “Sign In” using the email address under which you have subscription registered.
You may check the help article, where its explained in detail how to work with Adobe PDF Pack service- How to Use Adobe PDF Pack
For any troubleshooting, refer to- Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).
Hope this would help.
Regards,
Akanchha