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Kargi
Kargi
Participant
September 9, 2014
Question

Program not compatible.

  • September 9, 2014
  • 1 reply
  • 300 views

I purchased the Acrobat standard - when I attempted to download, I got a message saying the program was not compatible with MAC.

This program is of no use to me then. I need to exchange. Tried chatting with a so-called "specialist" who instructed me to go back, sign in and download the

same program - got the same message. I feel like I have been ripped off and am now being jerked around.

I need help. I need to exchange this program for one that I can use.

    This topic has been closed for replies.

    1 reply

    S
    Sara_Forsberg
    Inspiring
    September 9, 2014

    Hi Kargi,

    I checked your account and do see that you purchased an Acrobat subscription for Windows, rather than Mac OS. I don't have the right access to swap that subscription for a Mac OS subscription, which is what really needs to happen. Let me send you a private message and we will try to get this sorted out for you.

    Best,

    Sara

    Kargi
    KargiAuthor
    Participant
    September 9, 2014

    Thank you.

    I am pretty frustrated with the many "experts" I have been chatting with over the past few days.

    I will wait for your message and look forward to getting this resolved once and for all.

    Karen

    S
    Sara_Forsberg
    Inspiring
    September 9, 2014

    Hi Karen,

    I'm sorry things have been such a trial. You should hearing from a Customer Care agent shortly.

    Best,

    Sara

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