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normando5
normando5
Participant
June 12, 2014
Question

Publisher file conversion failure

  • June 12, 2014
  • 1 reply
  • 624 views

When I upload a publisher file to convert to PDF I get the message "conversion failure" Any suggestions?

    This topic has been closed for replies.

    1 reply

    S
    Community Manager
    Sara_ForsbergCommunity Manager
    Community Manager
    June 13, 2014

    Hi normand5,

    Let's see what we can figure out. Can you tell me a bit more about your setup, and what's happening?

    • What browser are you using? What happens when you clear the browser cache?
    • Are you able to convert other files to PDF?
    • How large is the file that you're trying to convert?
    • Are you using a networked computer that may have firewall/proxy settings that prevent you from uploading files to the Internet?

    I look forward to hearing back from with you with a few more details.


    Best,

    Sara

    normando5
    normando5Author
    Participant
    June 13, 2014

    Hi Sara,

    I’ll try and answer your questions:

    * What browser are you using? Google Chrome What happens when you clear the browser cache? I have not done that, please explain? I have not tried using Internet Explorer which I did change from a few years ago.

    * Are you able to convert other files to PDF? Yes in the past using Create a PDF and there are a couple dozen in my account at Acrobat.com Files. The last several years the program I purchase annually seems to keep having this conversion problem. I can save the file to PDF using my Publisher program but sometimes the PDF’s are still pretty large so that’s why I wanted to use this program hoping they would be smaller.

    * How large is the file that you're trying to convert? A publisher file I’m trying to convert now is 29 MB. I was able to save it to PDF using Publisher which created a 3 MB PDF.

    * Are you using a networked computer that may have firewall/proxy settings that prevent you from uploading files to the Internet? I am using a desk top computer in my home office. It has Trend Micro Titanium Internet Security software.

    C. Norman Walters II

    WALTERS COMMERCIAL

    Real Estate Services, LLC

    6420 A-1 Rea Road, PNB 320

    Charlotte, North Carolina 28277

    704.608.0212 phone

    866.931.4164 fax

    norman@walterscommercial.com

    www.walterscommercial.com

    Professional Commercial Real Estate Brokerage and Development Services with over 30 years of experience.

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