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franks52056291
franks52056291
Participant
May 16, 2018
Question

Re: Adobe Export PDF $1.99/mo does not work

  • May 16, 2018
  • 1 reply
  • 300 views

not for me; it keeps bringing me to the subscription page; when i go to my email; i find the link and open from there.

every time i try to export a pdf to excel is comes up as gibberish. there is no apparent fix?

    This topic has been closed for replies.

    1 reply

    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    May 17, 2018

    Hi Franks,

    As you get the subscription page when trying to export the PDF in the application, try to sign out from the application and reboot the machine.

    Then sign-in again with the same Adobe ID( email address) that you have used to purchase the subscription.

    Check if that helps.

    As you have mentioned that when you try to export PDF it comes up as a gibberish, it seems that you are exporting PDF online here https://cloud.acrobat.com/.

    It may be possible that the fonts used in that PDF are not embedded in it.

    Can you check the document properties?

    To check that, open the PDF in the application and go to File > Properties > Fonts.

    If this is an issue with the particular PDF, can you share the file with us?

    You can share a file using the steps mentioned here How to share a file using Adobe Document Cloud.

    If you have any questions or need any help, feel free to update the thread.

    Regards,

    Meenakshi

    franks52056291
    franks52056291Author
    Participant
    May 17, 2018

    Hi!! Thank you.

    I open “Fonts” and there is nothing in the box.

    Can you advise?

    Thanks,

    Frank

      Meenakshi_Negi
      Meenakshi_Negi
      Legend
      May 18, 2018

      Hi Frank,

      As the fonts are not available in the document properties, it seems to be the file specific issue.

      As the PDF is not created in Acrobat there is nothing much that can be done from our end.

      I would suggest that to ask the PDF creator to embed the fonts in the PDF.

      You may also try recreating the PDF in Acrobat and check if that works for you.

      Let us know if you need any help.

      Regards,

      Meenakshi

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