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frederica58791495
Participant
December 11, 2018
Question

Re: Echec de la conversion Reader DC

  • December 11, 2018
  • 1 reply
  • 325 views

Bonjour,

Je rencontre le même problème. en passant par le logiciel la conversion ne fonctionne pas avec un message d'erreur alors qu'exporter le fichier PDF via l'URL https://cloud.acrobat.com/exportpdf avec votre ID Adobe et votre mot de passe dans un navigateur tel que Chrome cela fonctionne.

pouvez vous m'aider?

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    1 reply

    Adorobat
    Adorobat
    Participating Frequently
    December 11, 2018

    Hi frederica,

    As per the issue description mentioned above, you are facing issue when exporitng pdf in adobe reader dc, is that correct?

    Could you check if an update is available for reader using "Check for updates" option under "Help" menu,  You may also download updates from here: Adobe software and product updates

    Reboot the machine after installing update and try again.

    Could you share the complete error message you are getting when exporting pdf in reader?

    Also, let us know dot version of reader and the operating system installed on the machine? You may refer to the steps given in this link on how to check the version in reader: Identify the product and its version for Acrobat and Reader DC

    Let us know if you need any help.

    Shivam

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