Re: Service and Refund

Hi, I signed up for the service needing to OCR a bunch (130+) of documents including about half letters and emails.  Unfortunately, the OCR could not read the emails and some of the letters properly and came back with what appeared to be entirely randomized characters in place of the content.

As a result, I had to find an alternative for those items to complete the full allotment.  I also had to check all of the documents to ensure that all were correctly converted.  This caused more work.

While I recognized I used your service, I don't feel I got what was bargained for in the end.  It wasn't explained in any literature that the OCR would have any issues with simple emails and letters (but then could handle more complex documents with apparent ease).

As a refund is, in any event, in your discretion Adobe at this point I will leave it with you to determine what is a fair and equitable outcome given the above facts.

I have deleted all the remaining files from my account as this information should be considered personal and confidential.  If you need some help identifying the source of the erroneous conversions, I would do what I feasibly could to help.

Regards,

Kurt