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cooperm46966483
cooperm46966483
Participant
December 13, 2018
Question

Re: Why does Adobe insist on charging me $15 a month (on top of my $50 pm Creative Cloud subscription) for the Adobe Reader iOS "upgrade'??????

  • December 13, 2018
  • 2 replies
  • 1566 views

Apparently Adobe is charging me $15 also even though i cancelled my trial subscription weeks ago! This is outrageous. I followed all the steps listed on the website to cancel the trial subscription so they wouldn't automatically start charging my card and to no avail.

This is extremely frustrating!

    This topic has been closed for replies.

    2 replies

    T
    Test Screen Name
    Legend
    December 13, 2018

    It's not supposed to. An all apps Creative Cloud membership includes Acrobat Pro including all mobile services. However, if you choose to subscribe again, or use a different Adobe ID, it won't stop you paying twice.

    Adorobat
    Community Manager
    AdorobatCommunity Manager
    Community Manager
    December 13, 2018

    Hi cooperm,

    On checking the details for your account using the email address you are logged into the forums, you have subscription for acrobat pro dc, (currently active).

    Refer to the steps given in the following link to cancel the susbcriptoin.

    Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services

    If issue still persists, you may contact support here:  Contact Customer Care

    Thanks,

    Shivam

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