Skip to main content
J
jessicac35082615
Participant
November 7, 2017
Question

reader doesn't reconized i've paid for the tools adobe pdf pack an redirects me to pay for membership i've been trying to get to a person to chat or email to adobe directly, but it just keeps directing me to forums for help so thats frustrating as w

  • November 7, 2017
  • 1 reply
  • 456 views

reader doesn't reconized i've paid for the tools  adobe pdf pack an redirects me to pay for membership i've been trying to get to a person to chat or email to adobe directly, but it just keeps directing me to forums for help so thats frustrating as well if you can help trouble shoot either please and thank you

This topic has been closed for replies.

1 reply

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
November 7, 2017

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html

-and troubleshooting FAQ https://forums.adobe.com/thread/1962238

-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

or

Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact/support.html

J
jessicac35082615Author
Participant
November 7, 2017

yeah i try to get to chat and it doesn't direct me there lol

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices