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J
jsy2b
Participant
December 11, 2017
Answered

Receipt

  • December 11, 2017
  • 4 replies
  • 3540 views

I need an itemized receipt showing payment for a recent order #ADB01285655 emailed to [Email id removed by moderator]

This topic has been closed for replies.
Correct answer AnandSri

Hello jsy2b

As per the description above, you want the itemized receipt for a recent order of Adobe PDFPack, Annual Adobe Order# ADB01285655 on a different email address which you mentioned, Is that correct?

The Adobe order of Adobe PDFpack is placed on your current Adobe ID which you have used to login on Adobe forums, you can view and download the itemized receipt with the Adobe ID on which you have placed the order, log in to Adobe.com with your current Adobe ID and password, then navigate to Plans and Products section, click Manage Plan. In the Plan Information section, select View transaction history.

Within the transaction history, select the Order number whose invoice you want to print and click View Invoice.

Select View Invoice and choose Print Out. Or you can download the invoice and can email it to other email address.

You may also refer to Print a payment receipt or invoice

Print a copy of the invoice for your Adobe Creative Cloud subscription.

I have also sent you a private message with more detailed information, please check your email inbox.

Feel free to update this discussion in case you need further assistance.

Regards,

Anand Sri.

4 replies

S
stacey_4342
Participant
October 24, 2024

I do not receive monthly reciepts for my service and I do need them

 

D
defaulttkdzm5hq2td6
Participant
May 4, 2021

Just wanted to add that for our business, we also need a receipt that shows proof that a CC is charged, not invoice.  A bit misleading to have links that talk about receipts when they are not receipts.  Will contact customer service, but there should be an automated option via our accounts, or an email receipt sent out.

    B
    brittany_6525
    Participant
    September 26, 2024

    3 years later and I find this comment because I just had this issue today... The fact they make you go through customer service for a receipt is insane, and to see this has been a common issue for years? I question their intensions with this. I had to spend like 45 minutes getting connected to and speaking to customer service to be told that If I want a receipt every month then I'll need to contact customer service every single time. I've also noticed that all their reps will try to push the invoices instead of answering relevently or providing the reciept which is very odd.

    K
    kimptonindc
    Participant
    June 15, 2018

    Hi -

    these instructions only point to an invoice. Nowhere on that invoice does it say that the charge was paid, or how. I need a receipt to expense.

    Thanks

      AnandSri
      Community Manager
      AnandSriCommunity Manager
      Community Manager
      June 15, 2018

      Hello Kimptonindc,

      Sorry for the trouble, for invoices, you can refer to the Adobe article Print a payment receipt or invoice

      If the issue persists, please contact the Adobe support team for any billing-related  query/issue, the record shows that you are subscribed to Creative Cloud Team subscription , the support team will be able to assist you in a better manner Contact Customer Care

      Feel free to update this discussion for any further assistance.

      Regards,

      Anand Sri.

        J
        jungukh1823182
        Participant
        June 28, 2018

        Well, I am having the same problem.

        Please tell me where the 'View transaction history' option is.

        Junguk

          AnandSri
          Community Manager
          AnandSriCommunity ManagerCorrect answer
          Community Manager
          December 11, 2017

          Hello jsy2b

          As per the description above, you want the itemized receipt for a recent order of Adobe PDFPack, Annual Adobe Order# ADB01285655 on a different email address which you mentioned, Is that correct?

          The Adobe order of Adobe PDFpack is placed on your current Adobe ID which you have used to login on Adobe forums, you can view and download the itemized receipt with the Adobe ID on which you have placed the order, log in to Adobe.com with your current Adobe ID and password, then navigate to Plans and Products section, click Manage Plan. In the Plan Information section, select View transaction history.

          Within the transaction history, select the Order number whose invoice you want to print and click View Invoice.

          Select View Invoice and choose Print Out. Or you can download the invoice and can email it to other email address.

          You may also refer to Print a payment receipt or invoice

          Print a copy of the invoice for your Adobe Creative Cloud subscription.

          I have also sent you a private message with more detailed information, please check your email inbox.

          Feel free to update this discussion in case you need further assistance.

          Regards,

          Anand Sri.

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