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davidj28871068
davidj28871068
Participant
Feb 20, 2015 6:55 PM UTC
Question

receiptants can't open file link

I sent my link to multiple individuals and only only person can view the PDF.  They use IE8 and then tried Firefox but no luck.

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1 reply

Amiable_contributors1587
Amiable_contributors1587
Participating Frequently
Feb 20, 2015 8:55 PM UTC

What are they seeing when they attempt to view the file?

One problem that we've seen is that some email clients break the URL in the invitation email across more than one line. This can happen if the user is reading the email in plain-text, rather than HTML.

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