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D
Dburnglass
Participant
September 15, 2014
Question

RECIPIENT NOT ABLE TO OPEN ATTACHEMENT

  • September 15, 2014
  • 1 reply
  • 277 views

RECIPIENT NOT ABLE TO OPEN ATTACHEMENT! THE SERVICE HAS WORKED FINE FOR MONTHS NOW ALL OF A SUDDEN THE RECIPIENT CANT OPEN THE ATTACHNMENTS. THEY HAVE HAD THEIR TECH GUY LOOK AT IT AND HE IS UNABLE TO OPEN THEM EITHER. WHY IS THIS HAPPENING. WE ARE DOING EXACTLY THE SAME THING AT THIS END AS WE HAVE ALWAYS DONE. PLEASE HELP!!!

I USE THE SERVICE AS OUR SUPPLIERS KEPT SAYING THAT THEY HADN'T RECEIVED OUR ORDER EMAILS AND WE DIDNT FIND OUT ABOUT IT UNTIL IT WAS TOO LATE. NOW WE CAN SEE THAT THEY HAVE BEEN OPENED AND PROCESSED. WE SEND A LARGE VOLUME OF EMAILS THROUGH THE SYSTEM AND NEED IT TO BE RELIABLE.

PLEASE HELP!!!

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    1 reply

    S
    Sara_Forsberg
    Inspiring
    September 15, 2014

    Hi Dburnglass,

    Please tell me a bit more--are you using Adobe Send (or Adobe SendNow) to send your files? How are your recipients trying to open the files (on an iPad, or laptop, for example)? Do your recipients get an error when they try to open the files?

    I look forward to hearing back from you.

    Best,

    Sara

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