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north_sound_ps
Participant
Nov 17, 2014 5:02 PM UTC
Question

Refund

Please refund my account.

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3 replies

Sara_Forsberg
Inspiring
Nov 17, 2014 6:56 PM UTC

Hi north sound ps,

I've checked your account, and it appears that the refund is already in process.

Please let us know if there's anything else we can do for you.


Best,

Sara

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student_edt_CS6
Participant
Jan 26, 2015 5:44 PM UTC

PPlease refund to my account. I have been waiting for two weeks!

thanks

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Sara_Forsberg
Inspiring
Jan 26, 2015 6:03 PM UTC

Hi student ext CS6,

I've checked your account using the same email address that you use here in the forums. I don't see any products or transactions under that email address. Is it possible that you signed up using a different email address? Please Contact Customer Care so that an agent can find your account, and resolve any issues with the refund.

(If you signed up via an Adobe Reader mobile app, then please contact the App store from which you made the purchase, as Adobe doesn't handle those subscriptions.)


Best,
Sara

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