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Blah12345678
Participant
January 6, 2015
Question

Refund?

  • January 6, 2015
  • 2 replies
  • 249 views

Why have I not received a refund when I cancelled the membership and app within less of an hour from downloading it?

    This topic has been closed for replies.

    2 replies

    S
    Sara_Forsberg
    Inspiring
    January 6, 2015

    Hi Blah12345678,

    I've checked your account, and we don't have any record of a subscription for you under the email address that you use here in the forums. So, it may be that you either used a different email address to sign up, or subscribed via the Reader Mobile app.

    If you subscribed via Reader as an in-app purchase, please contact the app store from which you purchased the subscription. Adobe doesn't handle those subscriptions.

    Best,

    Sara

    pwillener
    pwillener
    Legend
    January 6, 2015

    [topic moved to the main Acrobat.com Services forum]

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