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Participant
Aug 20, 2015 12:20 PM UTC
Question

Refund

My child mistakenly purchased this subscription yesterday evening. Please advise how to obtain a refund asap.

Thanks

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    5 replies

    Legend
    Aug 20, 2015 12:31 PM UTC

    Hi,

    Did you purchase Adobe Document Cloud online subscription service (e.g. Adobe PDF Pack, Adobe Export PDF) via Acrobat Reader?

    Would you take a look at the following pages to get a refund?

    Cancel your membership or subscription | Acrobat, Document Cloud PDF services

    Contact Customer Care

    This is a user forum.  We are not able to process any requests for subscription cancelation or renewal.  Sorry for the inconvenience.

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    Participant
    Aug 20, 2015 12:34 PM UTC

    It looks like it was the adobe pdf pack. I didnt see a refund option on the

    link you provided. It was a $9.99 charge

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    Legend
    Aug 20, 2015 12:43 PM UTC

    Hi,

    Adobe PDF Pack is part of the Adobe Document Cloud services.

    Please tap/click the following link to contact Adobe Customer Care.

    Contact Customer Care

    Here's the screenshot of the page above.

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