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Participant
August 20, 2015
Question

Refund

  • August 20, 2015
  • 1 reply
  • 720 views

My child mistakenly purchased this subscription yesterday evening. Please advise how to obtain a refund asap.

Thanks

    This topic has been closed for replies.

    1 reply

    Legend
    August 20, 2015

    Hi,

    Did you purchase Adobe Document Cloud online subscription service (e.g. Adobe PDF Pack, Adobe Export PDF) via Acrobat Reader?

    Would you take a look at the following pages to get a refund?

    Cancel your membership or subscription | Acrobat, Document Cloud PDF services

    Contact Customer Care

    This is a user forum.  We are not able to process any requests for subscription cancelation or renewal.  Sorry for the inconvenience.

    Participant
    August 20, 2015

    It looks like it was the adobe pdf pack. I didnt see a refund option on the

    link you provided. It was a $9.99 charge

    Legend
    August 20, 2015

    Hi,

    Adobe PDF Pack is part of the Adobe Document Cloud services.

    Please tap/click the following link to contact Adobe Customer Care.

    Contact Customer Care

    Here's the screenshot of the page above.