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R
Rob23265266qnvc
Participant
February 21, 2022
Question

Refund?

  • February 21, 2022
  • 2 replies
  • 245 views

The company I work for is closing. One of our employees had an Adobe CC account with annual billing to their company credit card. That employee left the company just prior to the renewal on 2/5/22. His credit card was shut off on 2/6. The card got charged for the annual amount on 2/5, but we didn't see this until today. I know of the 14 day rule for cancelling with a full refund. But given these circumstances, is there any way we can get a full refund now?

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2 replies

T
Test Screen Name
Legend
February 22, 2022

Be warned that for a normal ("retail") license, only the named person has any right to talk to Adobe. They will not talk to anyone else, including employer, never mind who pays the bill... the company has no right to modify or cancel the account...

try67
Community Expert
try67Community Expert
Community Expert
February 22, 2022

You should contact Adobe directly for help with this issue:
General help page: https://helpx.adobe.com/contact.html
Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
(type "Agent" to chat with a real person)
Phone support: https://helpx.adobe.com/contact/phone.html
There's no email support.

Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...

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