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A
ana250419826hud
Participant
June 28, 2022
Question

Refund

  • June 28, 2022
  • 1 reply
  • 757 views

Hi. I have been trying to get refunded for the past 3 months. 

This topic has been closed for replies.

1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
June 29, 2022

Hello Ana,

 

I hope you are doing well. I am sorry for your experience with the refund process.

 

Have you reached out to our support team for cancellation and refund issues? If not, please visit the below link to start a conversation with our support team to get better assistance in real-time: Contact Customer Care (adobe.com)

 

You must click the chat icon on the bottom right of the screen to start the chat session and then proceed with the further process.

 

Thanks,

Souvik.

A
ana250419826hudAuthor
Participant
July 5, 2022

Greetings,

Contacting costumer

 

 

 

 

service chat is pointless. Check videos. Also I sent the screenshot of the day I canceled. I had to go head and cancel a membership that I had canceled before and again Adobe charge me without persmission another 64$ for canceling a 1 year contract when I canceled before 7 days. The hours I am

spending on this matter it's like an unpaid job when all of you have the case number and my account details to easily refund. 
I will contact my bank. 

T
Test Screen Name
Legend
July 5, 2022

When you connect to Chat, you need to connect to a human. To do that, type AGENT and wait (possibly a long time).

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