REFUND NOW.

First of all, I am SO frustrated that I was taken on a ridiculous customer service path only to wind up in a forum. If I have a problem with an order, I want to talk to someone. I don't want to leave a message in a forum. Yet, a forum is my only "contact us" option. As if an entire CC subscription doesn't warrant any authentic shred of customer service.

I paid $25 to convert the documents I design in InDesign into Word Documents via the PDF converter. And this is what it spits out? Original on the left, converted Word on the right. I don't think so. This doesn't work for me at all. And it's virtually un-editable. The word doc freaks out when you try to work on it at all.

I want this subscription cancelled immediately, and to be refunded. It took 3 minutes of having this service to realize what an incredible waste of money it was for my needs. The free PDF to Word converter on the internet did a better job than this. I don't want any resolution besides an immediate refund and cancellation.

My order number is Ad018039855.