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jamesm95489394
jamesm95489394
Participant
Jul 7, 2015 1:58 AM UTC
Answered

Refund on my subscription

Hello,

I have cancelled my subscription many months ago.

Today, 7-6-2015 I was told by my bank that your company has been billing me for months and collecting $14.95 or so.

This is incorrect and fraud! I want thew refund for so many months refunded immediately!!!

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    Sara_ForsbergCorrect answer
    Inspiring
    Jul 7, 2015 5:41 PM UTC

    Hi jamesm,

    If you're unable to get what you need from the document that pwilliner suggested, you may also Contact Customer Care so that an agent can help you with that request.


    Best,

    Sara

    View reply

    2 replies

    Sara_ForsbergCorrect answer
    Inspiring
    Jul 7, 2015 5:41 PM UTC

    Hi jamesm,

    If you're unable to get what you need from the document that pwilliner suggested, you may also Contact Customer Care so that an agent can help you with that request.


    Best,

    Sara

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    pwillener
    pwillener
    Legend
    Jul 7, 2015 2:11 AM UTC

    Assuming that you have a Document Cloud PDF services subscription: https://helpx.adobe.com/x-productkb/policy-pricing/cancel-subscription-acrobat-online-services.html

    [topic moved to Document Cloud PDF Services forum]

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